Shipping & Delivery

    At USKYLED, we strive to get your beautiful lighting products to you as quickly and safely as possible. This policy outlines our shipping and delivery processes.

1. Processing Time

• All orders are processed within 2-3 business days (Monday-Friday, excluding holidays) after order verification and payment clearance.

• Orders placed on weekends or holidays will begin processing the next business day.

• Please note that large, fragile, or custom-made items may require additional handling time. If this is the case for your order, we will notify you via email with an updated timeline.

2. Shipping Destinations & Carriers

• We currently ship within the [e.g., United States and Canada].

• We partner with reputable carriers like FedEx, UPS, and USPS to ensure reliable delivery. The carrier used will be chosen at our discretion based on the size, weight, and destination of your order to provide the best service.

3. Shipping Options & Costs

Shipping costs are calculated at checkout based on the items in your cart, your delivery address, and the selected shipping method.

Free Shipping: We offer free standard shipping on all orders over [e.g., $299].

4. Freight Shipping for Large Items

• Large lighting fixtures, chandeliers, and floor lamps often require Freight Shipping.

• These shipments are typically delivered via a freight carrier (e.g., FedEx Freight) and will be delivered curbside. This means the driver is not obligated to bring the package inside your home.

• For these orders, we will contact you after purchase to coordinate the delivery details.

5. Order Tracking

Once your order has shipped, you will receive a shipping confirmation email that includes your tracking number and a link to track your package. You can also find this information in your account dashboard.

6. Delivery

• Please ensure your shipping address is correct. We are not responsible for orders shipped to an incorrect address provided at checkout.

• Someone must be available to receive the shipment. The carrier will typically leave the package at the door if no one is present, but this is at their discretion and based on the safety of the location.

• Inspecting Your Delivery: We highly recommend inspecting your package for any visible damage before the delivery driver leaves. If the box is severely damaged, you have the right to refuse the shipment. Please contact us immediately if this happens.

7. International Shipping, Duties, and Taxes

• For international orders (outside of [e.g., the United States]), any applicable customs duties, import taxes, and brokerage fees are the responsibility of the customer.

• These fees are not included in the item price or shipping cost and are collected by the local customs authority upon arrival. We have no control over these charges.

8. Shipping Delays

While we provide estimated delivery times, we cannot guarantee delivery dates. We are not liable for delays caused by carriers, weather conditions, international customs, or other events beyond our control (force majeure).

9. Questions?

If you have any questions about your order's shipping status, please contact our customer service team at:

Email: sales@uskyled.com
Hours: [ Mon-Fri, 9am-5pm PST